Policies, Compliance and Accreditations

Privacy Policy

At First Databank Asia/Pacific, Inc. (FDB™), we understand how important your privacy is to you and we take all reasonable steps to ensure compliance with Data Protection Legislation. The following privacy policy will provide you with information on how we use and protect the data collected about you from our website.

Data Collection

The use of cookies

FDB uses cookies on its website. A cookie is a small file of letters and numbers that we put on your computer. These cookies distinguish you from other users of our website. Using cookies enables us to provide you with a personalised browsing experience and also allows us to improve our website. Cookies are stored by your browser on your computer’s hard drive and they can be used for a variety of purposes, such as identifying your computer’s previous visits to this website.

Why do we use cookies?

Like many other websites, this website uses cookies to enable us to identify your computer when you visit this website. For example, cookies make it possible for us to identify and automatically log in registered users of certain services on this website without the need for us to ask users for their registration details and password each time they visit. We also use cookies to develop a clearer picture of which parts of this website are the most popular to users and what your preferences are in respect of this website.

What cookies do we use and why?

FBD uses two suppliers who set cookies on this website on its behalf in order to deliver the services that they are providing. These are third party cookies set for UK users of the website. We have provided a description of the cookies and what they are used for below:

Omniture: this cookie provides anonymised statistical information to FDB about visits to this website which enables us to track volume of usage on the website and helps us to improve the services we provide to users.

The second cookie recognises a user after they have completed a download form.  Allowing users to view as many protected documents as they wish without the completion of additional forms.

Disabling the cookies on this website

You are not obliged to accept cookies and you may amend your browser settings to prevent it from accepting cookies. You may wish to visit www.aboutcookies.org which contains comprehensive information on how to disable cookies on a wide variety of browsers.

Please be aware that if you disable cookies, certain services on this website may not be available to you, there may be a negative impact on the functionality of the website.

Personal Information

Information necessary to provide the service such as name, title, company, address, emails, and phone numbers, is collected only when individuals knowingly and voluntarily provide it to us. This information is stored in a secured database, and is used to process inquiry or customer services requests by appropriate FDB personnel. FDB may disclose such information to companies appointed by FDB for the purpose of processing credit card transactions and other purposes connected with delivery of FDB’s products and services or similar products and services, but not to other third parties.

Data Security

We have in place physical, electronic, and managerial procedures to protect the information that is collected online and stored in our databases. However, no security system is impenetrable and we therefore cannot guarantee the total security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. FDB reserves the right to amend this policy at any time.

Transferring your information outside Europe

As part of the services offered to you through the website, the information you provide to us may be transferred to countries outside of the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is located in a country outside of the EU. We also share information between our group companies, which are located in countries worldwide. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at info@fdbhealth.com or write to us at First Databank Asia/Pacific, Inc., Swallowtail House, Grenadier Road, Exeter, EX1 3LH, United Kingdom.