SOLUTIONS

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Integration Services

First Databank works with customers before, during and after the integration of our products into healthcare systems, providing support and advice to ensure the best use of our drug knowledge.

We work closely with customers from the outset to fully understand their requirements and recommend the most suitable integration option. Once a solution has been established, we work with the customer's development team to integrate the products.

First Databank requires customers to integrate new versions of our products in order to remain at the forefront of developments. Customers can take advantage of our on-going guidance on the integration of any new product developments and functionality into their system.

Our customer services team is available to answer any day-to-day customer queries in reference to the use of our drug knowledge.

Service level agreements provide details for data delivery and defined response times for customers. Monthly updates are delivered via a secure website.